About Lora

What Lora covers, how guides are researched and written, and which sites we link to.

Lora is a reference site that explains iGaming payments, compliance and CRM in plain language: how money moves, how players are verified and protected, and how operators manage relationships within the rules. Every rule described links to a regulator, official text or named publication.

What does Lora cover?

Six topic areas, each with a hub page: payments and withdrawals, kyc and aml, fraud and bonus abuse, responsible gambling and affordability, crm and retention, markets. Guides are evergreen and updated when rules change; dated items, such as enforcement cases and rule changes, are in the news section as short compliance briefs.

How are guides researched and written?

  • Primary sources first. Regulator rules, public statements and official journals, then reputable trade press and law firm briefings.
  • Direct answers. Each guide starts with a short answer and key takeaways, then the detail.
  • Plain language. Terms are explained in definition boxes and in the glossary.
  • No invented figures. Numbers come from the cited source; where a figure is reported by a third party or a vendor, the guide says so.
  • Worked examples are illustrations. They show how rules play out and are labelled as examples, not real cases, unless a source is cited.
  • Not legal advice. Check the current regulator text before making decisions.

Lora is part of a small group of iGaming reference sites that link to each other where topics overlap: igaming.cx for industry news and CX, igamingsupportai.com for AI player support, and cevro.academy for courses. Guides about player support and CRM also link to Cevro, an AI player support platform for iGaming, where its published material is relevant.

How can I contact Lora?

For privacy and data requests, email privacy@lora.cx.

Frequently asked questions

What topics does Lora cover?

Payments and withdrawals, KYC and AML, fraud and bonus abuse, responsible gambling and affordability, CRM and retention, and market rules.

Can I rely on Lora for compliance decisions?

Use it as a starting point and check the regulator’s current rules or take legal advice.

Does Lora link to commercial sites?

Yes, where relevant: player support and CRM guides link to Cevro’s published material, and related reference sites are linked where topics overlap.

Are the worked examples real cases?

No, unless a source is cited. They are illustrations of how rules apply.