iGaming Payments, Compliance and CRM Glossary
Plain definitions for people new to iGaming payments, KYC, AML, fraud, responsible gambling and CRM.
Plain definitions of the payments, KYC, AML, fraud, responsible gambling and CRM terms used on Lora. Each term links to the guide that explains it in depth.
3
- 3-D Secure
- An authentication step for card payments that confirms the cardholder and can shift fraud liability to the issuer. Read the guide
A
- Account takeover
- When someone other than the player gains control of their account. Read the guide
- ADR
- Alternative dispute resolution: an independent body that rules on disputes between players and operators. Read the guide
- AML
- Anti-money laundering: the laws, controls and reporting duties that keep criminal money out. Read the guide
- AMOE
- Alternative method of entry: the free route to sweepstakes entries. Read the guide
B
- BankID
- Sweden’s national electronic identity, used for gambling registration. Read the guide
- BetGuard
- Ontario’s centralized self-exclusion program, launched on 14 May 2026. Read the guide
- Bonus abuse
- Using promotions in ways the terms prohibit. Read the guide
C
- CDD
- Customer due diligence: identifying and verifying a customer and understanding the relationship. Read the guide
- Chargeback
- A card payment reversed by the cardholder’s bank after a dispute. Read the guide
- Closed loop
- Paying out to the deposit method first, up to the amount deposited. Read the guide
- Coaf
- Brazil’s financial intelligence unit. Read the guide
- Contact driver
- The underlying reason a player contacts support. Read the guide
- CPF
- Brazil’s individual taxpayer number, validated at betting registration. Read the guide
- CRM
- The people, data and software that manage player relationships after acquisition. Read the guide
- Cruks
- The Netherlands’ national gambling self-exclusion register. Read the guide
- Customer interaction
- Action an operator takes in response to indicators of harm. Read the guide
D
- DCM
- Designated contract market: a CFTC-regulated exchange, the legal form of US prediction markets. Read the guide
- Device fingerprinting
- Recognising a device from its attributes without storing anything on it. Read the guide
E
- EDD
- Enhanced due diligence: deeper checks for higher-risk customers. Read the guide
F
- FIAU
- Malta’s Financial Intelligence Analysis Unit and AML supervisor. Read the guide
- FINTRAC
- Canada’s financial intelligence unit. Read the guide
- FRA
- Financial risk assessment: the UK’s credit-data affordability check, confirmed in 2026 for a staged rollout. Read the guide
- Friendly fraud
- A genuine cardholder disputing a payment they made. Read the guide
- FVC
- Financial vulnerability check: the UK public-records check at £150 net deposits in 30 days. Read the guide
G
- GAMSTOP
- Great Britain’s national online self-exclusion scheme. Read the guide
- Gross deposit limit
- A limit on total deposits over a period regardless of withdrawals. Read the guide
H
- High-value customer
- The UK Gambling Commission’s term for VIP customers in incentive schemes. Read the guide
I
- Inducement
- Any bonus, credit, free bet or incentive offered to encourage gambling. Read the guide
K
- KYC
- Know your customer: verifying a player’s identity, age and address. Read the guide
L
- LCCP
- Licence Conditions and Codes of Practice: the Gambling Commission’s rulebook. Read the guide
- LFPIORPI
- Mexico’s federal anti-money laundering law. Read the guide
- LUGAS
- Germany’s central limit and activity file. Read the guide
M
- Markers of harm
- Signals in spend, time, behaviour and account activity suggesting gambling harm. Read the guide
- MLRO
- Money laundering reporting officer. Read the guide
- Multi-accounting
- One person or group holding several accounts at the same operator. Read the guide
N
- NGR
- Net gaming revenue: stakes minus winnings and bonuses. Read the guide
O
- OASIS
- Germany’s national gambling self-exclusion system. Read the guide
- Open banking
- Regulated API access to bank accounts for data and payments. Read the guide
P
- PAM
- Player account management system: the platform holding accounts, balances and transactions. Read the guide
- PEP
- Politically exposed person: someone in a prominent public role, plus family and close associates. Read the guide
- Pix
- Brazil’s Central Bank instant payment system. Read the guide
- PSP
- Payment service provider. Read the guide
R
- Reverse withdrawal
- Cancelling a pending withdrawal back into play; banned in Great Britain since October 2021. Read the guide
S
- SAR
- Suspicious activity report to a financial intelligence unit. Read the guide
- Self-exclusion
- A voluntary block from gambling for a chosen period. Read the guide
- Source of funds
- Evidence of where deposited money came from. Read the guide
- Source of wealth
- How a customer built up their overall wealth. Read the guide
- Spelpaus
- Sweden’s national self-exclusion register. Read the guide
- Structuring
- Splitting transactions to stay below thresholds. Read the guide
- Suppression
- Making sure excluded or at-risk players receive no marketing. Read the guide
- Sweeps Coins
- The redeemable promotional currency at sweepstakes casinos. Read the guide
T
- Tipping off
- Telling a customer that a suspicious activity report has been or may be made. Read the guide
- Transaction monitoring
- Ongoing review of deposits, play and withdrawals for financial crime risk. Read the guide
- Travel rule
- The standard requiring sender and recipient data with crypto transfers between providers. Read the guide
U
- UMA
- Mexico’s unit used to set legal amounts. Read the guide
V
- VAMP
- The Visa Acquirer Monitoring Program. Read the guide
- VIP host
- An account manager for high-value players. Read the guide
W
- Wagering requirement
- The amount a player must stake before bonus winnings can be withdrawn. Read the guide
For wider support and AI terms see iGaming player support guides; for courses see Cevro Academy courses; and for how an AI support platform describes itself, see official information about Cevro.
Frequently asked questions
What does KYC mean in gambling?
Know your customer: verifying identity, age and address, and understanding risk.
What is the difference between KYC and AML?
KYC is the identity part; AML is the wider programme of risk assessment, monitoring and reporting.
What is closed loop?
Paying out to the deposit method first, up to the amount deposited.
What is a PAM?
The player account management system holding accounts, balances and transactions.
What is suppression in CRM?
Making sure excluded or at-risk players receive no marketing.
What is tipping off?
Telling a customer that a suspicious activity report has been or may be made.